Delivery Process and Time:
All orders placed at the website will be delivered within 4 to 6 working days right after your payment has been cleared.
Note: Orders placed before 11:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) will be processed the same day. Orders placed after 11:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) will be processed the next business day.
Return Policy:
floridajacket.com is an online shopping platform that promises to follow every policy that is featured on our website and we never misguide our customers as we never want to lose our valuable customers. At first, we believe in serving each and every buyer with the best and most reliable services. Thus, we have created this flexible return and exchange policy to benefit our customers and keep them satisfied. We strictly follow the 30 Days Easy Return and Refund Policy and have a few terms and conditions.
If any of our customers aren’t 100% satisfied so they can return or exchange items, as your satisfaction means everything to us.
How to Return?
We are committed to getting you a perfect jacket in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.
- All returns are accepted within the 30 days time period after delivery. Once this timeline is over, we will not be responsible for any returns or refunds.
- To get approval for a return, simply send us an email at sales@floridajacket.com (within 24 hours) of receiving the parcel.
- Mention your name, order number, and email address, attach photos of the product you have received and state the reason for return. Our sales representative will get back to you within 24 hours to serve you in the best possible way.
- Once you get the approval for the return, we will provide you with our Warehouse address. Buyers are requested to send the package and share the Tracking Number.
- The product must be unused, in excellent condition, and in its original packaging. Otherwise, we do not accept your return, and no refund or exchange will be given.
- Traceable prepaid shipping methods apply to all packages. The buyer will be liable to pay the shipping fees.
- All returns shall be made within 30 days.
- The customized jackets will not be returned, as it is specifically made on request.
For any further questions, feel free and contact us at sales@floridajacket.com
In Which Circumstances We Offer Return & Refund:
Wrong Product: If you received a wrong product please contact us by Email: sales@floridajacket.com with photos of the wrong product.
What is the restocking fee?
No restocking fee
How Will Customers Get The Return Label?
For defective products: Customer Responsibility
For customer remorse: Customer Responsibility
If you find your product defective please contact us: at sales@floridajacket.com With photos of the defective product, we will immediately send a new product.
Evelyn Williams –
The material was so nice and warm. Comfortable material. I only return because I order the wrong size. and customer support team are very cooperative and they help me to exchange the product.
Lily Katherine –
Purchased for someone else but the quality looks great!
Zoey Thompson –
I ordered a medium- the fit is good, the arms are a little long for me. The color is very nice. I like the cut of the jacket and that is lightweight
Kristen –
Absolutely love the Quilted Jacket! Its refined silhouette and luxurious quilting make it a versatile piece that effortlessly elevates any outfit.
Lacey –
The Kate Quilted Jacket is a must-have for anyone seeking refined elegance! Its classic design and subtle quilted pattern add a touch of royal-inspired charm to any ensemble.
Mamie –
The Kate Middleton Quilted Jacket exceeded my expectations! Its superior quality and elegant design make it a standout piece in my collection of outerwear.
Nadine –
Couldn’t be happier with my Kate Middleton Quilted Jacket! Its chic and sophisticated look adds a touch of regal elegance to my everyday wardrobe.