Return & Refund Policy – Floridajacket

We offer a 30-day return policy from the date of delivery.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in original packaging
  • Proof of purchase is required

Non-Returnable Items

  • Customized or made-to-order products are not eligible for return

How to Return

To initiate a return, please email us at sales@floridajacket.com with:

  • Your order number
  • Reason for return (optional but helpful)

Our team will respond within 24–48 business hours with return instructions.
Return address will be provided after approval.

Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping method

Refunds

  • Refunds are issued after we receive and inspect the returned item
  • Processing time: 7–10 business days
  • Refunds will be sent to the original payment method
  • Original shipping charges (if any) are non-refundable unless the return is due to our error

Damaged or Wrong Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos as proof
  • We will offer a replacement or full refund at no extra cost

Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect size

Order Cancellation

  • Orders can be canceled within 24 hours of purchase for a full refund
  • After 24 hours, orders cannot be canceled if already processed or shipped

📞 Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

  • Address: 239 Pine St, Teaneck, NJ 07666, USA
  • Email: sales@floridajacket.com
  • Phone: +1 321-406-5091
  • Business Hours: Monday to Friday, 8:00 AM – 5:00 PM (EST)
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