Delivery Process and Time:
All orders placed at the website will be delivered within 4 to 6 working days right after your payment has been cleared.
Note: Orders placed before 11:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) will be processed the same day. Orders placed after 11:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) will be processed the next business day.
Return Policy:
floridajacket.com is an online shopping platform that promises to follow every policy that is featured on our website and we never misguide our customers as we never want to lose our valuable customers. At first, we believe in serving each and every buyer with the best and most reliable services. Thus, we have created this flexible return and exchange policy to benefit our customers and keep them satisfied. We strictly follow the 30 Days Easy Return and Refund Policy and have a few terms and conditions.
If any of our customers aren’t 100% satisfied so they can return or exchange items, as your satisfaction means everything to us.
How to Return?
We are committed to getting you a perfect jacket in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.
- All returns are accepted within the 30 days time period after delivery. Once this timeline is over, we will not be responsible for any returns or refunds.
- To get approval for a return, simply send us an email at sales@floridajacket.com (within 24 hours) of receiving the parcel.
- Mention your name, order number, and email address, attach photos of the product you have received and state the reason for return. Our sales representative will get back to you within 24 hours to serve you in the best possible way.
- Once you get the approval for the return, we will provide you with our Warehouse address. Buyers are requested to send the package and share the Tracking Number.
- The product must be unused, in excellent condition, and in its original packaging. Otherwise, we do not accept your return, and no refund or exchange will be given.
- Traceable prepaid shipping methods apply to all packages. The buyer will be liable to pay the shipping fees.
- All returns shall be made within 30 days.
- The customized jackets will not be returned, as it is specifically made on request.
For any further questions, feel free and contact us at sales@floridajacket.com
In Which Circumstances We Offer Return & Refund:
Wrong Product: If you received a wrong product please contact us by Email: sales@floridajacket.com with photos of the wrong product.
What is the restocking fee?
No restocking fee
How Will Customers Get The Return Label?
For defective products: Customer Responsibility
For customer remorse: Customer Responsibility
If you find your product defective please contact us: at sales@floridajacket.com With photos of the defective product, we will immediately send a new product.
Preston –
I couldn’t be more pleased with their exceptional service—they worked with me every step of the way, ensuring my satisfaction from start to finish. A heartfelt thank you to the team for their dedication to making me happy.
Sean –
Phenomenal experience! Their products are top-notch, and the sizing is spot on. I’m extremely satisfied and will be returning for more purchases in the future.