Return & Refund Policy – Floridajacket
We offer a 30-day return policy from the date of delivery.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in original packaging
- Proof of purchase is required
Non-Returnable Items
- Customized or made-to-order products are not eligible for return
How to Return
To initiate a return, please email us at [email protected] with:
- Your order number
- Reason for return (optional but helpful)
Our team will respond within 24–48 business hours with return instructions.
Return address will be provided after approval.
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method
Refunds
- Refunds are issued after we receive and inspect the returned item
- Processing time: 7–10 business days
- Refunds will be sent to the original payment method
- Original shipping charges (if any) are non-refundable unless the return is due to our error
Damaged or Wrong Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos as proof
- We will offer a replacement or full refund at no extra cost
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect size
Order Cancellation
- Orders can be canceled within 24 hours of purchase for a full refund
- After 24 hours, orders cannot be canceled if already processed or shipped
📞 Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact us:
- Address: 239 Pine St, Teaneck, NJ 07666, USA
- Email: [email protected]
- Phone: +1 321-406-5091
- Business Hours: Monday to Friday, 8:00 AM – 5:00 PM (EST)